UK Service Terms and Conditions

These Terms and Conditions set out the basis on which services are provided in the United Kingdom. By placing a booking, making a payment, or allowing work to begin, the customer agrees to be bound by these terms. They are intended to be fair, clear, and practical, while protecting both the service provider and the customer. For the purposes of this document, references to the Company, we, or us mean the service provider, and references to you or the customer mean the person, business, or organisation requesting the service.

These terms apply to a broad range of UK services and may be read together with any quotation, order confirmation, or schedule of work issued for a particular job. If there is any inconsistency, the specific quotation or written order confirmation shall take priority over these standard terms, unless otherwise agreed in writing. We recommend that you read this page carefully before booking, as it explains the main rules relating to service bookings, payments, cancellations, liability, waste management, and the law that applies.

A service booking is only confirmed once we have accepted your request and, where relevant, received any required deposit or advance payment. Submitting an enquiry does not guarantee availability. We may decline a booking for operational, safety, compliance, or scheduling reasons. Where a visit or job depends on access, site conditions, approvals, or customer cooperation, the booking remains subject to those requirements being satisfied. Any dates, arrival windows, or timescales given are estimates unless expressly stated otherwise.

When you make a booking, you must provide accurate and complete information, including the nature of the work, the site address, any known hazards, access restrictions, parking limitations, and any special instructions that may affect delivery of the service. If the information you provide is incomplete or inaccurate, we may revise the price, postpone the visit, or charge additional costs reasonably incurred. You are responsible for ensuring that the premises, equipment, and any relevant areas are safe and available at the agreed time.

Booking process may involve an online enquiry, email confirmation, telephone booking, written quotation acceptance, or another agreed method. Once a quote is accepted, it becomes binding only to the extent set out in that quote and these terms. We may request identification, proof of authority, or written approval where the customer is acting on behalf of another person or organisation. For recurring or ongoing services, separate schedules may be agreed, and each scheduled visit will form part of the wider service agreement.

We reserve the right to make reasonable changes to the service specification where required by law, safety, operational necessity, or material errors in the original information provided. If a change affects the price or delivery date, we will aim to notify you as soon as reasonably practicable. Unless otherwise agreed, any quotation is valid for the period stated on it, or if no period is stated, for a reasonable time only and subject to availability.

Payments must be made in full by the method and within the timeframe set out in the quotation, invoice, or booking confirmation. Unless otherwise agreed, prices are exclusive of VAT and any other taxes, levies, or charges that may apply. We may require a deposit before confirming the booking, especially for larger jobs, special-order materials, or work scheduled in advance. Deposits are generally non-refundable except where we cancel the service or where a refund is required by law.

If payment is not received when due, we may suspend work, withhold delivery of the service, or charge reasonable recovery costs to the extent permitted by law. We may also charge interest on overdue sums at the statutory rate, or at another rate permitted by law if specified in the invoice or contract. Any dispute about an invoice must be raised promptly and in good faith, and payment of undisputed amounts must still be made on time.

Where the service involves materials, equipment hire, or third-party costs, these may be charged separately unless expressly included in the quotation. Any estimates of time, labour, or quantities are given in good faith, but final charges may vary if the actual work differs from the information initially supplied. For business customers, we may agree credit terms in writing, but such terms can be withdrawn if payment history or risk factors justify it.

You may request cancellation or rescheduling by giving reasonable notice before the planned service date. The amount of notice required may depend on the nature of the work, the resources allocated, and whether materials or subcontractors have already been committed. If you cancel late, fail to provide access, or are not ready for the service at the agreed time, we may charge a reasonable cancellation fee, wasted journey fee, or the full price where lawful and appropriate.

We may cancel or reschedule a booking where the service cannot safely or properly proceed, where access is not available, where there are adverse weather conditions, where the customer is in breach of these terms, or where events beyond our reasonable control affect performance. In such cases, we will usually offer an alternative date or, where appropriate, a refund of any prepaid amount for work not performed. We are not responsible for indirect losses arising from a lawful cancellation or postponement.

Customer obligations include ensuring access to the property or site, providing utilities or facilities if needed for the service, securing pets or vulnerable items, and removing obstructions where reasonably possible. If your cooperation is needed to complete the work and you fail to cooperate, we may treat the service as delayed or cancelled by you. You are also responsible for informing us of any known health and safety risks, asbestos concerns, hidden hazards, or relevant restrictions before the work starts.

We may take photographs, notes, or service records before, during, and after the work for internal use, compliance, quality control, insurance, or dispute resolution. Where this involves personal data, it will be handled in accordance with applicable data protection law and our privacy arrangements, where relevant. Any records we keep may be used to verify the scope of work, confirm completion, or support any claim, invoice query, or warranty assessment.

Our liability is limited as set out in this section and in any mandatory consumer protection legislation that applies. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, we are not responsible for losses that were not reasonably foreseeable, for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss.

Where we are found liable in connection with a service, our total liability shall be limited to the amount paid or payable for the specific service giving rise to the claim, except where law requires a different limit. This limitation applies whether the claim arises in contract, tort, negligence, misrepresentation, or otherwise. If you are a consumer, your statutory rights are not affected, and any service must be provided with reasonable care and skill.

Where the service generates waste, packaging, removed materials, or residues, the handling and disposal of such waste will be dealt with in accordance with applicable UK waste regulations. We may remove waste only if that has been agreed in advance and only to the extent permitted by law and our operating arrangements. Waste must not be mixed with prohibited materials unless properly authorised and suitable procedures are in place. The customer must disclose any hazardous, contaminated, sharp, heavy, or restricted waste before collection or disposal arrangements are made.

Any waste remains the customer’s responsibility until it is lawfully transferred to us or another authorised party under the relevant regulatory framework. If the waste is misdescribed, contains prohibited items, or creates an unexpected compliance risk, we may refuse removal, vary the charges, or require alternative arrangements. You must not present waste in a way that breaches legal requirements or endangers staff, the public, or the environment. We may retain evidence of waste transfer or disposal where required for compliance purposes.

Unless the quotation clearly states otherwise, the customer is responsible for clearing personal belongings, protecting flooring or surfaces, and obtaining any permissions needed for access, parking, loading, or temporary placement of equipment or materials. If the service is carried out at a commercial premises, you must ensure that your employees, contractors, and visitors cooperate with reasonable safety instructions. Any delay or extra cost caused by restricted access, unsafe conditions, or inadequate preparation may be charged to you.

We may suspend or end the service immediately if you behave abusively, refuse reasonable safety instructions, conceal material risks, or otherwise make it impracticable to complete the work lawfully or safely. In such cases, any amounts already paid may be retained to cover work completed, mobilisation costs, or other reasonable expenses, subject always to consumer law and any rights you may have to challenge unfair charges. We also reserve the right to refuse future bookings where necessary.

Any warranties or service guarantees will be limited to the terms expressly stated in the quotation or order confirmation. No general warranty is given beyond the requirement to perform the service with reasonable care and skill and in accordance with applicable law. If you believe there is a defect, omission, or failure in the service, you must notify us within a reasonable time and allow us a fair opportunity to inspect, rectify, or explain the issue before taking alternative action.

These UK service terms do not create any partnership, joint venture, or agency relationship between the parties. Nothing in them gives any third party the right to enforce any term, unless that right is expressly granted by law. If any provision is found to be invalid or unenforceable, the remainder shall continue in full force and effect, and the invalid part shall be interpreted to achieve the nearest lawful meaning possible.

We may update these terms from time to time to reflect changes in law, commercial practice, or the services we offer. The version in force at the time of your booking will normally apply to that booking, unless a later change is required by law or agreed by both parties. If you continue to use or book services after revised terms are published, that may indicate acceptance of the updated version for future services.

Any failure or delay by us in exercising a right or remedy does not mean that right or remedy has been waived. A waiver must be clear and in writing. If we agree to vary any term for one booking, that variation applies only to that booking unless we expressly state otherwise. Headings are included for convenience only and do not affect interpretation.

The governing law of these terms is the law of England and Wales, unless the service is supplied under a different mandatory legal regime, in which case the applicable local law will apply to the extent required. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings in another part of the UK. These terms are intended to be read in a commercially sensible manner and to comply with applicable UK legislation.

By confirming a booking, paying an invoice, or allowing the service to proceed, you acknowledge that you have read, understood, and agreed to these conditions. If you are acting for a business, you confirm that you have authority to bind that business to these terms. If any part of the agreement needs to be recorded in writing, email confirmation or a signed order form may be used for that purpose, provided it clearly identifies the service and the parties.

These terms are designed to support a professional, transparent, and lawful service relationship. They aim to balance flexibility with accountability, while allowing work to proceed efficiently and safely. If a particular booking requires additional conditions, those terms may be added in writing and will form part of the contract for that service only. In all cases, the key principles remain the same: clear booking arrangements, timely payments, responsible conduct, proper waste handling, and respect for the legal framework that applies.